Refund policy
We want you to love your L'Orient Haus purchase. If you're not completely satisfied with your purchase, we offer a 14-day return window from the date you receive your item.
Return Requirements
To ensure a smooth return process, please make sure your item meets these conditions:
- Unworn and unused in original condition
- All tags attached and original packaging included
- Receipt or proof of purchase provided
- Return request initiated within 14 days of delivery
How to Start a Return
You can initiate the return online at our website by yourself or you can contact us at Info@lorienthaus.com to request your return. Our team will review your request and, once approved, provide you with:
- Return shipping instructions
- Guidance on packaging your item
- Expected timeline for processing
Return Shipping (Domestic - US)
For your convenience, we'll arrange return shipping. A nominal shipping fee will apply based on current carrier rates, which will be deducted from your refund. This helps us maintain fair pricing while providing excellent service to all our customers.
International Orders - All Sales Are Final
Due to the high cost of international return shipping, customs processing, and re-importation fees, **all international orders are considered final sale and are not eligible for returns, exchanges, or refunds.**
By placing an international order, you acknowledge and agree that:
- The order is non-returnable and non-exchangeable.
- You have reviewed the product details, sizing information, and images carefully before purchasing.
- You are responsible for all import duties, taxes, and customs fees associated with your order.
We encourage international customers to review our product descriptions, sizing guides, and images carefully, and to reach out to us at info@lorienthaus.com with any questions before placing your order. Our team is happy to help you select the right item and size.
**Exception: Damaged, Defective, or Incorrect Items**
We take great care in packaging every order, but if you receive a **damaged, defective, or incorrect item**, please contact us immediately at info@lorienthaus.com within 14 days of delivery. Please include your order number, a description of the issue, and photographs of the item and packaging.
**This exception applies to all orders, including international orders.** We will review your claim promptly and, at our discretion, offer a replacement, store credit, or refund for the affected item. We will work with you to resolve the issue at no additional cost to you.
Items We Cannot Accept for Return
For health, safety, and quality reasons, we cannot accept returns on:
- Custom or personalized items (special orders, alterations)
- Personal care products (beauty items, fragrances)
- Sale items and gift cards
- Perishable goods
If you have questions about whether your specific item is returnable, please reach out to us.
Exchanges
For the fastest service, we recommend returning your current item and placing a new order for your preferred item. This ensures you receive exactly what you want without delays.
Refund Process
Once we receive and inspect your returned item:
- We'll notify you within 2 business days of receipt
- Approved refunds are processed to your original payment method within 10 business days
- Bank processing may take additional time depending on your financial institution
If you haven't received your refund after 15 business days from our approval notification, please contact us at Info@lorienthaus.com.
Questions?
Our customer service team is here to help with any return-related questions. Contact us at Info@lorienthaus.com and we'll respond promptly.